Due to the Covid-19 crisis please read the following and bear it in mind.
Orders & Delivery
Due to Government guidelines on social distancing we are operating with skeleton staff. Our team of 7 has decreased to a team of 1 at any one time. This means that orders will take longer to be processed. Once your order is packed it may take longer to be dispatched. This is due to minimising the amount of trips to the Post Office. It may take up to 3-5 working days for your order to be dispatched.
You will receive a dispatch email on the day your order is dispatched. Please allow 7 working days (excluding weekends and bank holidays) for your order to arrive. Our delivery partner is Royal Mail, who are experiencing severe delays due to the pandemic. Once we hand your parcel over to Royal Mail there is no way we can speed them up so please be patient and bear with them. They are in the same situation as every other business in the UK and we're all doing our best.
If you receive tracking information in your dispatch email this will only be updated once Royal Mail has attempted delivery of your parcel. Fully tracked shipping is an additional charge by Royal Mail. If you wish to receive your order through fully tracked mail please contact us at firstname.lastname@example.org before placing your order and we will arrange and charge accordingly for it.
If you contact us regarding your order before the 7 working day period you may receive a generic reminder email regarding the time frames. We don't mean to be rude but due to current working practicing we don't have time to respond to every email of this nature, which we apologise for.
Please note that due to ongoing problems across the supply chain we may have to change the packaging from that which is shown on our website. You will always receive at least the amount of product you have bought. However it may not arrive as shown on the website.
Due to the Covid-19 pandemic both our shops in the North East are shut and we are strictly an online business only for the time being.
We appreciate every single order we receive and love being able to provide you with everything you need to keep enjoying delicious bubble tea at home. So thank you. Stay safe, be kind and look out for each other. Manhua Cha x