Delivery & Returns
Where do you deliver to?
We currently deliver anywhere in the UK.
How long will my order take to arrive?
Each order is custom made and hand packed using premium ingredients from Taiwan and Europe. Orders can take 2-4 working days to be despatched and 1-2 days to be delivered subject to courier delays.
How much is delivery?
Shipping charges for UK Mainland (excluding Scottish Highlands & Islands):
- £4.50 - Tracked Shipping on orders below 2kg
- £5.35 - Tracked Shipping for orders above 2kg
- Free shipping on orders over £50
Shipping charges for Scottish Highlands
- £6.50 for Tracked Shipping
Shipping charges for Northern Ireland and other islands
- £7.50 for Tracked Shipping for all orders
What delivery method do you use?
We use Hermes who provide a fully tracked service for all of our orders.
Why are shipping zones 2 and 3 are more expensive
Sadly since the UK left the EU our couriers have increased the price of shipping to Northern Ireland. Any order that weighs over 2kg will be shipped using Hermes who have set the increased rate. This also applies to orders being shipped to Scottish highlands and islands as well as all channel islands.
You have 14 calendar days to return an item from the date you received it. You must notify us of your intention to return your item as soon as possible. Where possible, before sending an item back, please email pictures of your item, your reason for returning, and order details to firstname.lastname@example.org and wait for a response. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
How long to orders take to arrive?
We are a small family run business with a very small team working in the online store, currently 2-3 members of staff. This allows us to keep our prices so competitive. Orders generally take 2-4 working days to process and ship. Once your order is shipped you will receive an email with your tracking information.
What is a working day?
As we are a small family run business with a small team we work 'standard office' days. These are Monday - Friday 9am-5pm. Our online team don't work weekends.
I have placed my order over the weekend, what will happen?
If you placed your order over the weekend your order will be picked up by the online team when they return to work on Monday. Your order will be placed in the queue and processed within 2-3 working days.